Warranties and Returns

WARRANTY

1. Certain Goods may be covered by a warranty issued/provided by their manufacturer or distributor.
2. The warranty coverage will be made known to the Customer on the E-Store.
3. The warranty does not exclude, limit or suspend Customer’s rights under the warranty provisions for defects of the sold goods.

The Seller bears no liability for the loss or damage of the shipment or its loss or delay when rendering the service in case of either circumstances:

• the damage is caused by circumstances beyond the control of the Carrier, i.e. force majeure, weather conditions, car accidents, criminal acts, strikes, riots, etc.
• the cargo contains items that are sensitive to temperature (frost or heat), or items that require controlled temperature, for example, cold storage.

In the cases described above, when placing an order, the Customer is aware of the restrictions on the transportation of cosmetic products, which may deteriorate under the influence of the above factors.

RETURNS

1. All customers who are subject in a long-distance purchasing contract may withdraw from the contract without giving a reason by submitting a relevant statement within 14 days from:


(a) for standard Purchasing Agreement- from an instant of taking over the possession of Goods by the Customer or a third party designated by him (other than the carrier).

(b) for other agreements – from the purchase conclusion date. 
A registered customer with an active account can submit a refund plea on the “My Account” subpage by clicking the return button at the appropriate order number.

A customer who does not have a registered account should submit a withdrawal request by e-mail to hello@premiumcare.shop or by attaching the appropriate withdrawal form to the returned product.

2. Should the customer want to withdraw from the Purchasing Agreement prior to the Seller accepting it, the contract shall not be binding at once.

3. To keep the aforementioned deadline, it is enough for the customer to send a withdrawal statement before the deadline expiry. The customer may use either the withdrawal declaration attached to these Terms of Service or any other withdrawal declaration. A registered Customer can use the returns dedicated module that can be found under “My Account”.

4. In case of return, the Seller shall reimburse the Customer for all payments received immediately and in any case not later than 14 (fourteen) days from the date of delivery of the goods back to the Seller's warehouse, not including the original cost of delivery of the goods, as well as the cost of additional charges such as, taxes and duties in the country of receipt.

5. The Customer shall return the goods immediately, but not later than 14 (fourteen) days from the date of receipt of the goods and informing the Seller of the return.

6. Should the Goods be used or damaged in any way that might diminish their market value, the Customer will be burdened with an appropriate value decrease.

7. The right of withdrawal is reserved for all items that are returned without permanent damage to either the package or the item itself and where there is no concern for health and hygiene breaches.

8. The cost of a return package is fully covered by the customer unless the sides decide otherwise due to special circumstances.

9. Presenting a Purchasing Agreement withdrawal and proceeding with a return is unanimous with the consent to issue a correction invoice for a given order and to recognize it as the only relevant invoice for the Transaction.